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Common Access Card help for your
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Remote Access Portal image

Via a Mac Computer


NOTICE:  I have been informed that the Army Reserve Help desk will not help users with Macs accessing the Remote Access Portal.  They are informed that it is not compatible.  They are forcing everyone to get a Windows computer.


Note: Accessing the USAR RAP will keep your ARNet account active between Battle Assemblies (BA).  You do need to [already] have an ARNet account before attempting to access.  If you don't have an ARNet account, Army Reserve Soldiers can request one via:  (You need to have your AKO username and password handy).

NOTE: For problems or questions regarding your ARNet account, call the Army Enterprise Service Desk-Reserve


Helpful guide


Windows Users go here



Accessing the USAR RAP requires you to have followed the Mac Notes page and have an active Army Reserve Network (ARNet) account before continuing.  If you can already access your email from your computer, then continue.



Once your Mac is CAC enabled you need to install the Citrix file to use the USAR RAP site:

If you have already gone through the Mac Notes, and installed the Citrix file, go here.


Installation Steps:


You need to install the Citrix software.


Download the Citrix Workspace app file from:   

Click on blue button titled:  Download Citrix Workspace app for Mac


Citrix Install button image on Mac

When you click the Install button, it will take you to

The link you need to install is at:    Click on blue button titled:  Download Receiver for Mac

Download Receiver for Mac button image

It will now begin downloading to your downloads folder

Open your downloads folder by clicking the little down arrow

downloads arrow

or by clicking the downloads button next to your trash can in the dock

downloads folder via dock image



Double click the CitrixReceiver.dmg file

open downloads folder


Double click the box

Install Receiver


Select Continue

Welcome to the Citrix Receiver Installer image


Read CLA (Citrix License Agreement), then select Continue

SLA image


Agree to the terms of the CLA by clicking Agree

Agree to the SLA image


You'll now be informed that it will take 79.7 MB of space on your computer, select InstallSelect Install image


This window will pop up

Preparing for Installation image


Enter your computer's admin password, the select Install Software

Enter password to install softare image


Watch it installing files

Installing files image


Installation complete, click Close

Installation complete

go back to


Click Accept


Select the AR Desktop object


This will download a file ending in .ica

Double click this file




Now you get the change to Trust again, select Trust

Do you want to trust?


At this time, I was greeted with this message, this is good, because it tells us that An appropriate client is available on your computer.  However, it is not giving us the ability to use our CAC.  So, Quit all Safari web browsers, reopen one and to back to

Log On


After you quit Safari, reopen it, got back to, you may be greeted with this message:

There are no authentication methods currently available image


Randy Farley informed MilitaryCAC on 31 March how he got it to work.

We needed to open Safari / Preferences

Safari preferences


Select the Advanced (gear), and click Show Develop menu in menu bar, then close the advanced menu

Show Develop menu in menu bar



Click the word Develop in the top bar of Safari, then User Agent / Internet Explorer 9.0

IE 9 mode on Mac 


You need to adjust Java in your Safari web browser

There is an additional step to utilize Safari for the Army Reserve Remote Access Portal.  The new security features in Safari prevent RAP from reading and writing to its configuration files without explicit permissions.

In order to grant the necessary permissions to web sites running RAP, you must edit Safari's security preferences.

NOTE:  I am not sure if these steps are still needed with newer version of Mac OS.


El Capitan 10.11.x- From the "Safari" menu, choose "Preferences" and then go to the "Security" (tab).  Here, you will see a section titled "Internet plug-ins" with a button that says "Plug-in Settings..." .  When you click on the button, you will see an image similar to the one below:

Yosemite 10.10.x- From the "Safari" menu, choose "Preferences" and then go to the "Security" (tab).  Here, you will see a section titled "Internet plug-ins" with a button that says "Website settings..." .  When you click on the button, you will see an image similar to the one below:

Mavericks 10.9.x- From the "Safari" menu, choose "Preferences" and then go to the "Security" (tab).  Here, you will see a button that says "Manage website settings...".  When you click on the button, you will see an image similar to the one below:

Select Java 


Locate the web site that uses RAP in the list ( In the drop down box to the right of the web site address, choose "Run in Unsafe mode".  This gives RAP the permissions it needs to run properly.  DO NOT change this setting for web sites you do not explicitly trust.

Run in UnSafe Mode

Once you've selected Run in Unsafe Mode, select Trust


If you do not see the web site in the list, you need to visit the site again and attempt to use RAP.  You should be able to change the settings now.

You are now ready to try it again


Usage Steps:


Smart card should be shown in Logon type:  Click Log On

Logon using Smart Card


NOTE:  Remember to select your Authentication (16digit) certificate, NOT the ID or Email certificates.


When it asks for your keychain password, enter your CAC PIN

Keychain Password 



Select AR Desktop






Wait for your Smart Card to read, then select your name

Reading Smart Card




You'll be prompted to select your CAC certificate (Select 16 digit Authentication)

SmartCardLogin image



The virtual server desktop will load eventually........., and you will have access to your organizations SharePoint and any other network shared drives or intranet websites, just like when at your Reserve unit.


Virtual Server desktop image


More information:

You can use Outlook on this virtual desktop.  Please wait about 5 minutes after you logged into the server before clicking it, or it will fail.


Do not save any files on this desktop, as they will get deleted.  Save files to your network drives.


If you have problems with the Army Reserve Remote Access Portal, contact their help desk



If you have questions or suggestions for this site, contact Michael J. Danberry



ACRONYM Reference Page


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