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  Common Access Card help for your

Personal Mac Computer

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APPLE COMPUTER - HOW TO CLEAR THE LOGIN SECTION OF KEYCHAIN

 

 

If you have have problems accessing websites with your CAC please try the following ideas. 

 

The two current CAC "versions" are:  Gemalto TOP DL GX4 144 and Oberthur ID One 128 v5.5 Dual.

 

You can verify by looking on the back of your ID card above the black magnetic strip for either of these: 

 

Gemalto 144 CAC image Oberthur 5.5 CAC image

 

You may also visit the individual pages for each version of OS X supported via this website:

 

Mountain Lion - 10.8.x

Lion - 10.7.x

Snow Leopard - 10.6.8

Leopard - 10.5.8

Tiger - 10.4.11

 

 

   

First Idea:  Run the Keychain First Aid (information "borrowed" from Thursby forums)

 

Step 1:  Click: Go (top of screen), Utilities, double click Keychain Access. 

 

NOTE:  If you don't see Go, click the finder Mac Finder imageicon  in your Dock (bottom of screen), click Applications (under Places), Utilities, Keychain Access  (you can also type: keychain access in the spotlight search)

 

Step 2:  Look in the left column, click login

 

Step 3:  Click Keychain Access (from the menu bar), choose:  Keychain First Aid

 

Step 4:  Enter your username and password, select verify, click Start

 

Step 5: It may return Verification failed.  This is expected.  If there is more than 1 red line, select Repair, then click Start

 

Step 6:  When complete, quit Keychain Access and try accessing the CAC enabled website again

 

 

If the above did not work, continue with either of the instructions listed below

 

 

If you like to use command line, you can Run in Terminal.app:

sudo rm -rf /var/db/TokenCache/tokens/

Above instructions "borrowed" from this webpage

 

 

Second Idea:  Manually remove the websites you are having problems accessing.

 

Step 1:  Click: Go (top of screen), Utilities, double click Keychain Access. 

NOTE:  If you don't see Go, click the finder Mac Finder imageicon  in your Dock (bottom of screen), click Applications (under Places), Utilities, Keychain Access  (you can also type: keychain access in the spotlight search)

Step 2: Look in the left column, click login, and make sure All Items is highlighted under Category.  You will see all items that are being saved on your computer.  These can include your Airport password for your home Wi-Fi network and / or CAC websites that you have visited and used your CAC on.   

Step 3:  Delete any CAC enabled websites that you are having problems accessing.  You can hold your control key down and then click your single button [Mac mouse] and delete it, or if you have a two button mouse simply right click and select remove / delete.  Once they are deleted, close keychain and revisit the CAC enabled website you are having problems accessing.

Image showing login section of Keychain

NOTE:  If you accidently delete the login folder rather than the items inside it, you can restore it by navigating to:  /users/<username>/library/keychains/login.keychain and double clicking it.

Found at:  http://discussions.apple.com/thread/1948993?threadID=1948993

 Please try one more thing before contacting us: 

Third idea: There may be a corrupt preference.

Open Safari,  click the word Safari, Reset Safari... this will clear out cached pages

 

If you are still having problems, contact us

 

 
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review:  Tuesday, 30 April 2013 17:30 hrs

 

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