APPLE COMPUTER - HOW TO CLEAR THE LOGIN SECTION OF KEYCHAIN
If you have have problems accessing websites with your CAC please try the following ideas.
Idea #1: Run the Keychain First Aid (information "borrowed" from Thursby forums)
Step 1: Click: Go (top of screen), Utilities, double click Keychain Access.
NOTE: If you don't see Go, click the finder icon in your Dock (bottom of screen), click Applications (under Places), Utilities, Keychain Access (you can also type: keychain access in the spotlight search)
Step 2: Look in the left column, under Keychains, click login
Step 3: Click Keychain Access (from the menu bar), choose: Keychain First Aid
Step 4: Enter your username and computer password, select verify, click Start
Step 5: It may return Verification failed, this is expected. If there is more than 1 red line, select Repair, then click Start
Step 6: When complete, quit Keychain Access and try accessing the CAC enabled website again
Idea #2: Manually delete the websites you are having problems accessing.
This can also help if you lost access [for no apparent reason] to your mail.mil
Step 1: Click: Go (top of screen), Utilities, double click Keychain Access.app
(You can type: keychain access using Spotlight (which is my preferred method))
Step 2: Select login (under Keychains), and All Items (under Category). You will see all items that are being saved in your Keychain Access. These can include your Airport password for your home Wi-Fi network and / or CAC websites / Identity preferences that you have visited and used your CAC on previously.
Step 3: Click the column heading titled Kind, scroll down to Identity preference, now Delete any CAC enabled websites that you are having problems accessing. You can hold your control key and click your single button [Mac mouse] and select Delete, or if you have a two button mouse right click and select Delete. Once they are deleted, close keychain and revisit the CAC website you are having problems accessing.
Example of mail.mil entries to remove. You may see something different than "mont."
NOTE: Yours will probably have a red circle with a white X
NOTE: If you accidently delete the login folder rather than the items inside it, you can restore it by navigating to /users/<username>/library/keychains/login.keychain and double clicking it.
Solution found at: http://discussions.apple.com/thread/1948993?threadID=1948993
Please try one more thing before contacting us:
Idea #3: You may have a corrupt preference.
Open Safari, click the word Safari, Reset Safari... this will clear out cached pages
Further ideas can be seen on Apple Support
Idea #4: Clearing the old certificates (after receiving a new CAC)
The Mac OS will cache some information about your CAC in
order to read the data faster the next time it's being used on your
computer. Sometimes this cache can cause issues after receiving a new
ID card. Thursby's suggestion is that you remove your card from the
reader if its present, download the utility from the link below, then
run the app for "if you have received a new card or new certs." This
will clear all of the token cache information by running a Terminal
command. Also, there will not be a completion dialog, and at most
you may be prompted to type in your computer password.
One last idea to try before contacting us
If you would rather use command line, you can Run in Terminal.app:
sudo rm -rf /var/db/TokenCache/tokens/
Instructions "borrowed" from this page
If you are still having problems, contact us
The four current CAC "models" are: "GEMALTO TOP DL GX4 144", "GEMALTO DLGX4-A 144", "G&D FIPS 201 SCE 3.2," and Oberthur ID One 128 v5.5 Dual."
You can verify by looking on the back of your ID card above the black magnetic strip for either of these:
You may also visit the individual pages for each version of OS X supported via this website:
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Friday, 02 May 2014 20:26 hrs
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, ChiefGeek.us, and MilCAC.us