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APPLE COMPUTER - HOW TO CLEAR THE LOGIN SECTION OF KEYCHAIN |
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If you have have problems accessing websites with your CAC please try the following ideas.
The two current CAC "versions" are: Gemalto TOP DL GX4 144 and Oberthur ID One 128 v5.5 Dual.
You can verify by looking on the back of your ID card above the black magnetic strip for either of these:
You may also visit the individual pages for each version of OS X supported via this website:
First Idea: Run the Keychain First Aid (information "borrowed" from Thursby forums)
Step 1: Click: Go (top of screen), Utilities, double click Keychain Access.
NOTE: If you don't see Go, click the finder
Step 2: Look in the left column, click login
Step 3: Click Keychain Access (from the menu bar), choose: Keychain First Aid
Step 4: Enter your username and password, select verify, click Start
Step 5: It may return Verification failed. This is expected. If there is more than 1 red line, select Repair, then click Start
Step 6: When complete, quit Keychain Access and try accessing the CAC enabled website again
If the above did not work, continue with either of the instructions listed below
If you like to use command line, you can Run in Terminal.app: sudo rm -rf /var/db/TokenCache/tokens/ Above instructions "borrowed" from this webpage
Second Idea: Manually remove the websites you are having problems accessing.
Step 1: Click: Go (top of screen), Utilities, double click Keychain Access.
NOTE: If you don't see Go, click the finder
Step 2: Look in the left column, click login, and make sure All Items is highlighted under Category. You will see all items that are being saved on your computer. These can include your Airport password for your home Wi-Fi network and / or CAC websites that you have visited and used your CAC on. Step 3: Delete any CAC enabled websites that you are having problems accessing. You can hold your control key down and then click your single button [Mac mouse] and delete it, or if you have a two button mouse simply right click and select remove / delete. Once they are deleted, close keychain and revisit the CAC enabled website you are having problems accessing.
NOTE: If you accidently delete the login folder rather than the items inside it, you can restore it by navigating to: /users/<username>/library/keychains/login.keychain and double clicking it. Found at: http://discussions.apple.com/thread/1948993?threadID=1948993
Please try one more thing before contacting us:
Third idea:
There may be a corrupt preference. Open Safari, click the word Safari, Reset Safari... this will clear out cached pages
If you are still having problems, contact us
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Last Update or Review: Tuesday, 30 April 2013 17:30 hrs
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us
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