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  Common Access Card help for your

Personal Mac Computer

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APPLE COMPUTER - HOW TO CLEAR THE LOGIN SECTION OF KEYCHAIN

 

 

If you have have problems accessing websites with your CAC please try the following ideas. 

 

 

   

Idea #1:  Run the Keychain First Aid (information "borrowed" from Thursby forums)

 

Step 1:  Click: Go (top of screen), Utilities, double click Keychain Access. 

 

NOTE:  If you don't see Go, click the finder Mac Finder imageicon  in your Dock (bottom of screen), click Applications (under Places), Utilities, Keychain Access  (you can also type: keychain access in the spotlight search)

 

Step 2:  Look in the left column, under Keychains, click login

 

Step 3:  Click Keychain Access (from the menu bar), choose:  Keychain First Aid

 

Step 4:  Enter your username and computer password, select verify, click Start

 

Step 5: It may return Verification failed, this is expected.  If there is more than 1 red line, select Repair, then click Start

 

Step 6:  When complete, quit Keychain Access and try accessing the CAC enabled website again

 

 

Idea #2:  Manually delete the websites you are having problems accessing.

This can also help if you lost access [for no apparent reason] to your mail.mil

 

Step 1:  Click: Go (top of screen), Utilities, double click Keychain Access.app 

 

(You can type: keychain access using Spotlight (which is my preferred method))

Typing Keychain Access into Spotlight 

Step 2: Select login (under Keychains), and All Items (under Category).  You will see all items that are being saved in your Keychain Access.  These can include your Airport password for your home Wi-Fi network and / or CAC websites / Identity preferences that you have visited and used your CAC on previously.   

Step 3:  Click the column heading titled Kind, scroll down to Identity preference, now  Delete any CAC enabled websites that you are having problems accessing.  You can hold your control key and click your single button [Mac mouse] and select Delete, or if you have a two button mouse right click and select Delete.  Once they are deleted, close keychain and revisit the CAC website you are having problems accessing.

Example of mail.mil entries to remove.  You may see something different than "mont." 

NOTE:  Yours will probably have a red circle with a white X access denied image

Items to remove in keychain image

NOTE:  If you accidently delete the login folder rather than the items inside it, you can restore it by navigating to /users/<username>/library/keychains/login.keychain and double clicking it.

Solution found at:  http://discussions.apple.com/thread/1948993?threadID=1948993

 Please try one more thing before contacting us: 

Idea #3: You may have a corrupt preference.

Open Safari,  click the word Safari, Reset Safari... this will clear out cached pages

Further ideas can be seen on Apple Support

 

Idea #4:  Clearing the old certificates (after receiving a new CAC)

 

The Mac OS will cache some information about your CAC in order to read the data faster the next time it's being used on your computer.  Sometimes this cache can cause issues after receiving a new ID card.  Thursby's suggestion is that you remove your card from the reader if its present, download the utility from the link below, then run the app for "if you have received a new card or new certs."  This will clear all of the token cache information by running a Terminal command.  Also, there will not be a completion dialog, and at most you may be prompted to type in your computer password.

Please run this utility and contact Thursby if you continue to have trouble.

https://www.thursby.com/forum/download/file.php?id=67&sid=97c1775ff3e7bff9883b9531ef459b8f

 

 

One last idea to try before contacting us

 

If you would rather use command line, you can Run in Terminal.app:

sudo rm -rf /var/db/TokenCache/tokens/

Instructions "borrowed" from this page

.

 

If you are still having problems, contact us

 

 

The four current CAC "models" are:  "GEMALTO TOP DL GX4 144",  "GEMALTO DLGX4-A 144", "G&D FIPS 201 SCE 3.2," and Oberthur ID One 128 v5.5 Dual."

If you have any other CAC, you need to replace it before proceeding

 

You can verify by looking on the back of your ID card above the black magnetic strip for either of these: 

 

Gemalto 144 CAC image GemaltoDLGX4-A 144 image G&D FIPS 201 SCE 3.2 image Oberthur 5.5 CAC image

 

You may also visit the individual pages for each version of OS X supported via this website:

 

Mavericks - 10.9.x

Mountain Lion - 10.8.x

Lion - 10.7.5

Snow Leopard - 10.6.8

Leopard - 10.5.8

Tiger - 10.4.11

 

 
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Last Update or Review:  Friday, 02 May 2014 20:26 hrs

 

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